Ambulance Care Assistants (ACA) convey a range of people to/from outpatient clinics, renal dialysis, admissions and discharges following inpatient treatments. You often see the same people on a regular basis and really get to know them. Some of your passengers will be anxious about their hospital visit and others may lead isolated lives. They will value your reassuring manner and the chance to chat.
ACAs are trained staff who form a large team either working as part of a double crew or as a single person crew based at an ambulance station or sometimes a hospital. There is often a requirement to work shifts.
You might be part of a two-person team using a specially designed ambulance with access for wheelchairs, stretchers and conveying several people on each journey. As well as driving the PTS vehicles, you will also lift and help to move some of your patients in and out of the vehicle using equipment provided. You will make sure that they are safe and comfortable during the journey and that they arrive on time for their appointment.
Your other duties will include making sure that your vehicle is clean and tidy and keeping an accurate record of your journeys using a wireless device or via paper copy.
These are some of the essential criteria you will need to be successful as an ACA:
- Valid UK full B category driving licence and full C1 category licence with no more than 3 penalty points
- Customer/patient-facing experience
- Thorough knowledge of the Highway Code (tested at assessment)
- Good written and verbal communication skills
- Honesty, reliability, trustworthiness and compassion
- Sympathetic, respectful and caring attitude towards patients
- Flexibility and adaptability in accordance with the needs of the service
- Ability to work as part of a team.